Purpose
The New Member Welcome Task Force is a group of ASHE Professional Active Members and Associate Members. The task force aims to improve the ASHE member onboarding and welcome process and ultimately increase member retention. The task force will achieve this by providing expert guidance and feedback to ASHE staff and by completing specific deliverables.
Organization
- The task force is made of no more than three members, plus a task force chair and vice chair for a total of five members.
- The task force reports to the Membership Committee.
Task Force Member Terms and Appointment
- Task force members are expected to serve for a term of two (2) years.
- The ASHE president appoints new members to the task force to replace the member(s) whose term(s) is/are expiring with a review from the Membership Committee chair and ASHE staff.
- The vice chair must have served as a task force member for at least one year before they can be promoted to vice chair.
- Each year, ASHE staff appoints a vice chair who will serve for one year in that role before serving as chair for the following year.
- Chair service is a two-year commitment with the expectation of the vice chair taking over as chair after serving as vice chair.
- The maximum time a member can serve is four years (two as a member, one as vice chair, one as chair).
Member Eligibility and Requirements
Membership Committee members must:
- be ASHE Associate Members.
- complete all required legal forms (conflict of interest, non-disclosure agreement, etc.) prior to the first meeting
Responsibilities and Deliverables
- Participate in strategic discussions as needed.
- Provide strategic direction and input to ASHE staff as needed.
- Schedule and participate in virtual calls as needed to complete the work of the task force.
- Specific Deliverables for 2022 include:
- Establish a plan to conduct new member outreach during the first year of membership (1 month, 3 months, 6 months, etc.)
- Gather information and feedback from new members on the onboarding process and develop a plan to improve it
- Evaluate instituting (or re-instituting) member onboarding programs such as:
- Membership cards
- Direct mail membership packet
Time Commitment
- Members are expected to serve on the task force for a minimum of two years.
- The maximum term for a member to serve on the task force would be four years (two years as a task force member, plus one year as vice chair and one year as chair).
- Members are expected to participate in virtual calls as needed (at least once/month) for up to 60 minutes each.
- Members are expected to complete all ‘off line’ work as assigned by members, staff and/or chair (up to 3 hours/month)
- Chair or Vice chair are expected to participate in Membership Committee Meetings (virtually or in person) as needed.